Once you have placed your order, you have up to 1 hour to cancel it. Please go through the following steps in order to do so:. Please note that if you cancel your order, your selected Hoaka items will be back in our inventory for purchase.

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If you cancel an order and wish to reorder the same product, there might be a possibility that the product will already be out of stock. If it has been more than 1 hour, it is no longer possible to cancel your order.

However, once you have received the item you can return it for a refund by following our return guidelines. We try our best to ship all orders on the day of purchase but we cannot guarantee that it will be possible.

Please note that it can take up to 5 business days before your order gets picked up by the shipping courier at our Blainville, Canada warehouse.

If you have made a mistake while placing your order, it is sadly not possible to make any changes to the current order.

In a case such as this the only way to modify it would be to cancel your order you have up to 1 hour to cancel it.

Please note that if you cancel your order, your Hoaka swimwear will be back in our inventory for purchase. Please go through the following steps in order to cancel your order:.

Love Stories is a Dutch brand started by Marloes Hoedeman that offers intimate clothing. Hoaka swimwear for women for women photos I have received the wrong product We are sorry there was an error in your order!

However, once you have received the item you can return it for a refund. Unfortunately, our system does not let us apply a promo code after an order has been placed.

You should never use a washing machine to clean your Hoaka Swimwear nor should you tumble dry it. We recommend that you hand wash your garment after every swim session.

Try to make sure that your swimwear is laid out flat to dry to prevent folds and wrinkles. In case folds or wrinkles do appear, you can iron your Hoaka, however just make sure to do so with a towel or another fabric on top of the swimwear as it is sensitive to heat.

We also do not recommend wearing your Hoaka in a spa or sauna since a temperature higher than normal could damage your swimwear. Please do not use sunscreen with alcohol as the alcohol can cause damage as well.

We do not provide refunds for garments that were damaged due to not following the recommended instructions. The base currency used on our website is the US Dollars.

To apply a discount or promo code to your order:.

Yes, we deliver all around the world. Canada : Our orders are shipped from Canada so you will not have to pay any custom duties or taxes.

European Union : Your order will be shipped from our warehouse in Estonia so there will be no custom duties and taxes. International : You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

Payment of these fees is necessary to release your order from custom. Sadly we do not have any control over these fees, so we advise you to contact your local customs office for more information regarding the fees.

The shipping carrier may also notify you in case your item is being held for duties and taxes. If you decide to refuse the customs fee, the package will be returned to us, and the shipping and handling fees will be deducted from your refund.

The Local Pickup option allows you to order items and pick them up in person at the Hoaka Swimwear warehouse located in Blainville, Canada.

03.02.2020 – Yes, we deliver all around the world. We do a restock every weeks. However, once you have received the item you can return it for a refund. We would like to send you notifications on the latest Product Review Club offers.

This option was created to accommodate people leaving for holiday who need their Hoaka Swimwear faster. However, our team has a lot of work to do and it is not very convenient for them.

Please only select this option if you really need it urgently. You will receive an email once the order is ready for pickup.

In order to receive your item, please bring your order confirmation with you which you received by email you can also show it on your phone.

We are located at. SuiteBlainville. Quebec, Canada. J7C 3V3. We do a restock every weeks. Follow our Instagram page to keep up to date with announcements of recent restock!

Yes, items must be returned and exchanged within 30 days of receipt. However, please note that a swimsuit that has been worn, used or washed will not be accepted as it should be returned in its original condition.

It is possible to change both the size and the model if you wish. To begin the exchange process, please follow the instructions on our website.

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Yes, it is possible to change both the size and the model if you wish. The return cost shall be incurred at your own expense since we do not cover any return postage costs to our warehouse in Canada.

Please follow the how to exchange. We are sorry there was an error in your order! We will make sure to get you the right swimsuit as quickly as possible.

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Please contact us using our contact form and provide us with the following information:. We will review your case and correct our error as quickly as possible.

Yes, it is possible to get a refund. There are a few conditions that need to be met in order to be eligible for a refund.

What I got: I got two hoakas, the sita black set and the ellie kahki set. Women’s Bikinis Two-Piece Swimsuits discounts on the best women’s two-piece swimwear Best bikini ever I followed the sizing chart and for me it was the perfect sizing.

Please follow our detailed instruction. We highly suggest that you send the return package with a tracking number in order to keep up to date with the refund process.

Please note that it can take up to 5 business days after reception for us to process your refund in our system, and between business days for the refund to appear in your bank account.

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You will also receive a receipt by email once the refund process has begun. The shipping cost will be deducted from the amount we refund.

The delivery varies depending where you are from. While checking out, we will ask you whether you want the Standard Shipping or the Express Shipping and you will be notified at that moment about how long both types of shipping take.

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No, unfortunately we can only send you the refund to same the credit card or PayPal account used at initial purchase. If, however, it is not available for any reason, we can send you store credit which can be used for purchasing another swimsuit.

To become an ambassador, you need one of the following criteria:. No, there is no age requirement to become an ambassador. An ambassador is someone who loves Hoaka Swimwear and who believes, like us, that all body types are perfect.

Being an ambassador involves helping us promote Hoaka Swimwear on social media. Elisabeth wears X-Small for both the tops and bottoms. Once we receive your exchange at our Canadian warehouse, you will receive an email with a promo code that you can use to reorder the swimsuit that you would like to have in exchange.

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However, we highly suggest that you keep a tracking number of your returned item in order to keep up to date with the exchange process since we are not responsible if a package gets lost on the way to us.

Once we received your new exchange order you will receive a confirmation email when your order will be shipped.

EN FR. Close menu. Can I cancel my order once it is placed? Please go through the following steps in order to do so: Go to the order confirmation email that we sent you when you placed your order Click on View Order Status.

Click on Cancel Order Please note that if you cancel your order, your selected Hoaka items will be back in our inventory for purchase.

How long does it take for Hoaka to ship my order? Can I change my order once it is placed? Please go through the following steps in order to cancel your order: Go to the email confirmation that we sent you when you placed your order.

I forgot to use my promo code Unfortunately, our system does not let us apply a promo code after an order has been placed.

How should I take care of my Hoaka? What is your base currency? How do I apply a promo code? To apply a discount or promo code to your order: Place your order by adding the item s you want to Add to cart.

Do you ship internationally? Are the custom duties included in the shipping price? What is the Local Pickup option? When is your next restock?

Can I exchange my swimsuit if it does not fit? How can I exchange my swimsuit? Do I need to pay the postage fees to return or exchange my swimsuit or will it be covered by Hoaka?

I received a defective product.

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Please contact us using our contact form and provide us with the following information: Your order number A picture of the swimsuit you have received We will review your case and correct our error as quickly as possible.

I have received the wrong product We are sorry there was an error in your order! Is it possible to get a refund? How can I know if you received my order and processed the refund?

Will you refund the full value of my order?

What size does Elisabeth wear? The Local Pickup option allows you to order items and pick them up in person at the Hoaka Swimwear warehouse located in Estonia. Hoaka swimwear for women for women photos If it has been more than 1 hour, it is no longer possible to cancel your order. Canada : Our orders are shipped from Canada so you will not have to pay any custom duties or taxes.